Whiteboards used as Gatwick flight info screens fail

Whiteboards used as Gatwick flight info screens fail

Troy Powers
August 21, 2018

Ayla Herbert, 26, from Penryn, Cornwall, was at the airport for a Flybe flight to Newquay when she encountered a crowd gathered around two whiteboards after passing through security.

The airport set up whiteboards to direct passengers to their gates because sometimes low tech is the best solution to high-tech problems.

Gatwick Airport descended into chaos as all of the overhead departure boards stopped working, resulting in airport staff writing flight information on whiteboards. As of 12:30 p.m., the issue had still not been resolved.

Gatwick says the electronic boards were displaying incorrect information because of a damaged fibre-optic cable.

Gatwick, Britain's second busiest airport, was forced to post flight information on white boards on Monday after an IT glitch meant its digital screens failed.

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Ollie Hurley, who said he was flying to Budapest, added: "We are having to check our flight departure time on a whiteboard?"

A Gatwick spokesman blamed an "ongoing issue" with Vodaphone, which provides IT services for the airport.

The malfunctioning caused a "handful" of people to lose their flights, Metro quotes the airport saying.

Gatwick Airport didn't immediately respond to a request for further comment. Why not pre-assign gates like Canadian airports?'

"Gatwick would like to apologise to any passengers affected and expects Vodafone to resolve the issue as quickly as possible".