CEX suffers security breach that may affect up to two million customers

CEX suffers security breach that may affect up to two million customers

Ronald Pratt
August 31, 2017

Compromised data includes names, address, email addresses, phone numbers and some credit card information, although credit card data has not been stored since 2009, meaning that most of these cards will have expired by now.

"One would struggle to think of a legitimate business reason for storing expired card details", he said.

The bad news was announced in the form of an email sent to registered users of CeX's webuy.com website.

In the meantime, if you have an online account with CEX you should change your password.

While no password data has been compromised, customers are urged to change their online password, as well as the password on any other accounts which use the same password. We ceased storing customer card details in 2009.' It's unclear at the moment whether this hack has affected in-store personal membership details.

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The company is vague on the specifics of the hack, saying only that " an unauthorised third party has accessed this data" and that it was "sophisticated". "No further financial information has been shared".

United Kingdom pre-owned media chain CEX, known both for its role in the United Kingdom second-hand market and the fact its name is pronounced "sex", has apparently fallen victim to a large scale online data security data breach.

Should CeX customers be bothered? It was swiftly identified and fixed, and we immediately put in place additional security measures.

We take the protection of customer data extremely seriously and have always had a robust security programme in place which we continually reviewed and updated to meet the latest online threats.

CeX said it has hired a "cybersecurity specialist" to conduct a review into its processes and had "implemented additional advanced measures of security" to prevent such an incident from occurring again. "We also wanted to reassure you that we are investigating this as a priority and are taking a number of measures to prevent this from happening again".